Tried to put in a new battery, change the USB port on my laptop, but the issue is still the same. How do I solve this problem? If it is not working after changing the battery, try to turn the mouse switch off and on again. The mouse sensor data read performance will be impacted. If yes, there is no need to install a driver. How do I solve this?
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Please try to change a new battery first if needed. Tried to put in a new battery, change the USB port on my geniys, but the issue is still the same. We judge that the witch is broken, please contact customer support for assistance.
Unfortunately, we do not offer benius warranty on our products. If yes, move the AP router farther away from receiver, and also move the mouse closer to receiver.
What can I do?
Genius Ergo T555 Laser Enhanced Device driver download and installation
If it is not working after changing the battery, try to turn the mouse switch off and on again. Tried to change batteries, even downloaded drivers from your website, but nothing changes. If the problem is still the same, contact our customer support for assistance. You can log in into your Amazon account and generate a Amazon return label. Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance.
Genius ERGO T555 Silver
It is brand new, I bought it from Amazon, how do I get a replacement? The mouse is 2. The mouse cursor sometimes lags or gemius for a few seconds, if I move it away from my WiFi it becomes normal. Sometimes the wireless mouse cursor jump randomly, it’s possible the AP router AP router and receiver use the same frequency or a geniis low problem will cause the receiver frequency to be affected.
How do I solve this?
Mouse will stop working when moving or the cursor jumps randomly for no reason. We have some problems with your product. If yes, there is no need to install a driver. The mouse sensor data read performance will be impacted. What is your global warranty on your products? I cannot find the driver that supports my device, I am hoping you can develop a driver which can work with the latest versions of Windows and other systems.
I need a service manual to check for potential problems, so can repair it ourselves. Check if your device is a plug-n-play device or not.
If you cannot find the driver on our website that is higher than your OS, that means there is no driver compatible with your O. Some devices have additional buttons and you need to install the driver, but for genlus models, you do not need to install the driver if you do not want to use the additional buttons.
Feedback We appreciate your feedback for your Genius product user experience Support geniusnet. One receiver is mapped with one KB, so if the dongle receiver is lost, unfortunately, it is not replaceable.
Check if your laptop recognizes the mouse or not in the Device Manager. Sometimes when I turn on the mouse, underneath, the LED lights are on, but mouse does not work, why?
But if it is not a wireless mouse, the mouse is broken. Is there anything I can do? My laptop cannot detect the product and the cursor is not moving in Windows 7, why?
Download and install Genius Ergo T Laser Enhanced Device – driver id
Can you send me the driver? We appreciate your feedback for your Genius product user experience. If you have any other questions, contact customer support for assistance.
However, it cannot be turned on anymore.